{"xsrfToken":"73702383fa2432f0838aa304b70c881fc076c9e4_lout","branding":{"id":"3","key":"sp","name":"make better Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/5","theme":{"headerBGColor":"#e6bc50","headerLinkColor":"#292929","headerLinkHoverColor":"#806a33","headerLinkHoverBGColor":"#806a33","headerBadgeColor":"#806a33"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/9f8e5f8a-2082-4ae6-b570-0af66b89f438/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDgzODE0Ni04OWI5LTQ5ZWItYjJlOC1hNzk4YzJkZjA0YmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjlmOGU1ZjhhLTIwODItNGFlNi1iNTcwLTBhZjY2Yjg5ZjQzOCI6WyJyZWFkIl19LCJleHAiOjE3NDcwMTAyMDcsIm5iZiI6MTc0NzAwOTYwN30.cIT18pVEUjR21k_5aSySE535BTdo0jBN1g9VO4z221A&client=ad838146-89b9-49eb-b2e8-a798c2df04bd&mode=fit","logoId":"9f8e5f8a-2082-4ae6-b570-0af66b89f438","isLogoAvailable":true,"helpCenterTitle":"make better Support","sharedPortalName":"Hilfe & Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"make better Support","sharedPortalName":"Hilfe & Support","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#ffffff","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDgzODE0Ni04OWI5LTQ5ZWItYjJlOC1hNzk4YzJkZjA0YmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDcwMTAyMDcsIm5iZiI6MTc0NzAwOTYwN30.mYl09axEfFJz-sJ5RhY2jCUGjUncbR3Im0dGdEF4wig&client=ad838146-89b9-49eb-b2e8-a798c2df04bd&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"3","key":"sp","projectId":10045,"serviceDeskId":3,"name":"make better Support","description":"<p>Hi! Wenn du wegen des ConsumerHub mit uns reden willst, bist du hier genau richtig!</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"38","name":"Bug melden","descriptionHtml":"","callToAction":"Bug melden","introHtml":"<p>Berichten Sie uns von den aufgetretenen Problemen.</p>","icon":10545,"iconUrl":"https://make-better.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[11],"key":""},{"id":"39","name":"Feature vorschlagen","descriptionHtml":"","callToAction":"Feature vorschlagen","introHtml":"<p>Berichten Sie uns von Ihrer Idee eines neuen Features.</p>","icon":10535,"iconUrl":"https://make-better.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[11],"key":""},{"id":"36","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"<p>Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.</p>","icon":10549,"iconUrl":"https://make-better.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"33","name":"Support","descriptionHtml":"","callToAction":"Support","introHtml":"<p>Hilfe bei Aktionen, Adressen, Aufträgen, GEE Daten oder der Konfiguration in ConsumerHub!</p>","icon":10541,"iconUrl":"https://make-better.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[11],"key":""},{"id":"37","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://make-better.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"Allgemein"}],"orderMapping":{"11":[33,38,39,36]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9c84dcea-67cf-3ce7-8c14-3322c1d2e09f","appLinkName":"System Confluence","appLinkUrl":"https://make-better.atlassian.net/wiki","spaceKey":"SP","spaceName":"Supportteam","spaceUrl":"https://make-better.atlassian.net/wiki/spaces/SP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://make-better.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDgzODE0Ni04OWI5LTQ5ZWItYjJlOC1hNzk4YzJkZjA0YmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwMTA4MDcsIm5iZiI6MTc0NzAwOTYwN30.1wvt0Ji6lB00F_dL0K4wHIowBBWz6-2KKwLsYrCVhYU","targetCollection":"upload-project-10045","endpointUrl":"https://api.media.atlassian.com","clientId":"ad838146-89b9-49eb-b2e8-a798c2df04bd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":38,"projectId":10045,"form":{"name":"Bug melden","descriptionHtml":"","callToAction":"Bug melden","intro":"<p>Berichten Sie uns von den aufgetretenen Problemen.</p>","instructions":"","icon":10545,"iconUrl":"https://make-better.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Titel Ihrer Meldung","description":"Fassen Sie den Bug kurz in einem Titelzusammen.","descriptionHtml":"<p>Fassen Sie den Bug kurz in einem Titelzusammen.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Geben Sie bitte Details zu den aufgetretenen Problemen an.","descriptionHtml":"<p>Geben Sie bitte Details zu den aufgetretenen Problemen an.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Fehlerhafte Komponenten","description":"Welche Bestandteile der Software sind fehlerhaft?","descriptionHtml":"<p>Welche Bestandteile der Software sind fehlerhaft?</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10033","label":"ConsumerHub","selected":false,"children":[]},{"value":"10032","label":"OBS - Online Bestellstrecke","selected":false,"children":[]},{"value":"10076","label":"Portal","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10074","fieldConfigId":"10220","label":"Wie schwerwiegend ist der Fehler?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10085","label":"Beeinträchtigung: Arbeiten mit der Software ist geringfügig beeinträchtigt","selected":false,"children":[]},{"value":"10086","label":"Fehler: Arbeiten mit der Software ist stark beeinträchtigt","selected":false,"children":[]},{"value":"10087","label":"Schwerer Fehler: Arbeiten mit der Software ist generell unmöglich oder unzumutbar","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/38","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/38","calendarParams":{"firstDay":1,"date":"2025-05-12T02:26:47+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"9c84dcea-67cf-3ce7-8c14-3322c1d2e09f","appLinkName":"System Confluence","appLinkUrl":"https://make-better.atlassian.net/wiki","spaceKey":"SP","spaceName":"Supportteam","spaceUrl":"https://make-better.atlassian.net/wiki/spaces/SP","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":3,"kbLinkDomainURLs":["https://make-better.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZDgzODE0Ni04OWI5LTQ5ZWItYjJlOC1hNzk4YzJkZjA0YmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcwMTA4MDcsIm5iZiI6MTc0NzAwOTYwN30.1wvt0Ji6lB00F_dL0K4wHIowBBWz6-2KKwLsYrCVhYU","targetCollection":"upload-project-10045","endpointUrl":"https://api.media.atlassian.com","clientId":"ad838146-89b9-49eb-b2e8-a798c2df04bd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=make-better","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"73702383fa2432f0838aa304b70c881fc076c9e4_lout","baseUrl":"https://make-better.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://make-better.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ad838146-89b9-49eb-b2e8-a798c2df04bd","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b579fdfd029d4d5ea52e7ad634aab7fb","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}